Cancellation/ Refunds

Due to the custom nature of most orders, the time/costs associated with preparing orders, payment processing fees, and ensuring all required tooling and supplies are available for your project, all cancellation/return/refund requests must be approved by contacting:

Request for cancellation/refund will be subject to the following fees. Tips are non-refundable. 

- After 5 calendar days - 10% cancellation fee 

- After 10 calendar days - 25% cancellation fee

- After 15 calendar days - 50% cancellation fee

- After 20 calendar days - 75% cancellation fee.

- After 30 calendar days - No refunds. Credit towards other in-house services can be arranged.

*P365 SAS Optic Adapter Plates are custom made-to-order each week and are subject to a 50% restocking fee beginning 3 days after delivery.

*Cover plates are custom cut to order and not refundable or returnable unless damaged or incorrect. 

*Tangible products like optics, sights, adapters, etc. may not be returned unless they are in unused, factory new condition. Once installed/opened, they cannot be returned.

Some services may already have been rendered at the time of your request, including but not limited to cleaning, disassembly, reassembly, FFL documentation, custom tooling costs, custom finish requests, engravings, and return shipping. Services already rendered at time of request (you request return after your slide has already been disassembled) will be billed at standard shop rate of $50/hr. All items will be returned to the condition they were received prior to return. 

Shipping charges are non-refundable once an order ships.

Any request for return/refund of completed orders must be made within 48 hours of receipt of package.