Due to the custom nature of most orders, and the time/costs associated with preparing orders and ensuring all required tooling and supplies are available for your project, all cancellation/return/refund requests must be approved by contacting: firstname.lastname@example.org
Request for cancellation/refund will be subject to the following fees.
- After 5 calendar days - 25% cancellation fee
- After 15 calendar days - 50% cancellation fee
- After 30 calendar days - No refunds will be issued, but credit towards other services will be considered.
*Special procedures for PayPal payment cancellations, please follow the link below
Some services may already have been rendered at the time of your request, including but not limited to cleaning, disassembly, reassembly, FFL documentation, custom tooling costs, custom finish requests, engravings, and return shipping. Services already rendered at time of request (you request return after your slide has already been disassembled) will be billed at standard shop rate of $50/hr. All items will be returned to the condition they were received prior to return.
Any request for return/refund of completed orders must be made with 48 hours of receipt of package.